Terms and Conditions

1. Provider

2. Service

Star Rescuer checks online reviews that you send us against the publicly available content policies of the platform concerned (e.g. Google, Tripadvisor, Booking.com). For each review you commission, you receive a digital package containing a recommended report reason, a justification for the report, a suggested public reply (German and English), instructions and a checklist.

Reporting by us (optional): On request, we submit the report to Google for you. To do so, you invite us as a manager of your Google Business Profile. We use this access exclusively to report the commissioned reviews, to file a one-time appeal where applicable and to publish the prepared reply. We make no other changes. You can remove our access at any time; we recommend removing it after 30 days.

Without an invitation, you submit the report to the platform yourself. Only the platform concerned decides whether a review is removed. We do not owe any particular result, but the careful preparation of the package. Star Rescuer does not provide legal advice.

3. Prices and payment

The prices stated on the website apply, in euros including statutory VAT: One-off Rescue €9.99 per review; “We report it for you” €14.99 per review; AutoProtect €4.99 per month. Payment is processed by the payment service provider Stripe. Depending on how the transaction is handled, Stripe may act as seller or reseller towards you; in that case, Stripe’s terms, which are shown to you during checkout, also apply.

4. Money-back guarantee (One-off Rescue)

If a review you commissioned is still publicly visible 30 days after your report, we will, upon request by email, refund the purchase price paid for that review, minus the transaction fees charged by our payment service provider and a handling fee of €1.00 (€3.50 with “We report it for you”). This requires that you reported the review using the report reason provided and that you send us the link to the review or your personal access link. The request must be made within 60 days of purchase. Your statutory rights remain unaffected.

5. AutoProtect (subscription)

AutoProtect entitles you to have any number of reviews of your business checked in your personal protection cockpit (fair-use limit: 40 checks per day). The subscription renews monthly and can be cancelled at any time with effect from the end of the current billing month – directly in the cockpit via “Cancel subscription” or by email. The money-back guarantee under section 4 does not apply to AutoProtect.

6. Your obligations

You only submit reviews of businesses you are authorised to represent. You do not use the packages to suppress fair criticism, to make false statements to platforms or to put pressure on authors.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. For details, please see the withdrawal information.

8. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise, liability is limited to the foreseeable damage typical for this type of contract, and at most to the price paid.

9. Final provisions

The law of the country in which the provider has its registered seat applies; mandatory consumer protection provisions of your country of residence remain unaffected. The European Commission provides a platform for online dispute resolution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Translation – the German version is legally binding.

Last updated: November 2026